An open forum on Effective Customer Service was organized by the University for Junior, Senior Staff and Senior Members to equip them to improve on their relationship with students and stakeholders. The Junior Staff session was presented in Akan (Twi) and was attended by forty-five (45) participants whilst the other session was presented in English for eighty-five (85) Senior Staff and Senior Members.
In a welcome address at both sessions, the Vice-Chancellor stressed on the urgent need for staff to adapt to the customer service policy of the University to provide effective service to the diverse customers and stakeholders.
The sessions were facilitated by Mr. George Agbozo, Head of Department of Management, EBA. Significant areas of his presentation were on what is Customer Service, who is the Customer, why Customer Service is important, key Goals of Customer Service, some basic facts about Customer Service and the Benefits of Good Customer Service. There was an open forum at which participants shared their experiences and identified some critical customer service challenges at the University and some suggestions were made to Management.
It was noted that students are the principal customers of the University and it is, therefore, their right to be treated with respect and decorum, to receive timely and professional service from staff and lecturers, to be attended to by lecturers and staff in a friendly manner and given good service as well as to be treated fairly and justly by all staff. In his closing remarks, the Vice-Chancellor said the University will ensure the provision of adequate facilities within the various Units of the University.